Privacy Policy
Your privacy matters to us at StudioMosaic
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather data you share willingly. This includes your full name, company name, email, phone, delivery addresses, and specific floral requirements. Payment details are collected for orders, but are handled securely by our payment partners.
For corporate clients, we may also collect extra business information like company registration data, preferred delivery timelines, and budget guidelines to tailor services to your needs.
Our site automatically gathers certain technical details when you visit, such as IP address, browser type, device information, and navigation patterns. This helps us enhance site performance and see how clients discover our services.
How We Use Your Information
We primarily use your information to complete orders and deliver outstanding service, including processing orders, coordinating deliveries, crafting custom arrangements to fit your needs, and communicating about your service requirements.
We also use data to enhance our services and website experience, helping us identify the most valuable corporate floral offerings for clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
StudioMosaic respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when legally obligated.
We may share essential information with trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or a government request. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and put suitable technical and organizational safeguards in place to shield it. This comprises safe data storage, encrypted communications, and restricted access to personal information across our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to guard information as it travels between your browser and our services.
Limited Access
Access to customer data is granted only to staff members who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely foolproof. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to access, amend, delete, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for collection.
Common retention timeframes:
- Customer contact and order details: roughly four years after the final service interaction
- Payment records: around six to seven years for tax and accounting needs
- Website analytics data: about two years for service improvement
- Marketing preferences: until you opt out or roughly two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to remember your preferences and evaluate site performance.
You can adjust cookie settings using your browser options. However, turning off certain cookies may affect how the site functions. For complete details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only StudioMosaic and our site. We are not responsible for the privacy practices of outside sites.
We encourage you to review the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. If substantial updates occur, we will revise the "Last Updated" timestamp at the top of this policy.
Please review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
StudioMosaic Privacy Team
Covent Garden, London
London, United Kingdom WC2B 5DY
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within approximately one week.